Shipping policy

  1. SIVVRA Shipping Policy

    Last updated: November 2025

    Thank you for shopping with SIVVRA. We work hard to ensure your order arrives quickly, safely, and with full transparency. If you have any questions, our team is here to help at info@sivvra.com.

    1. Processing Times

    All orders are processed within 1–3 business days (Monday–Friday).
    During high-volume periods or promotional events, processing may take an additional 1–2 days.

    You will receive an email confirmation once your order has shipped.

    2. Shipping Times & Delivery Estimates

    Delivery times vary based on your location and the shipping method selected at checkout.

    United States

    • Standard Shipping: 5–12 business days

    • Expedited Shipping (if available): 3–7 business days

    Canada, UK, Australia

    • Standard International Shipping: 7–15 business days

    Other International Locations

    • Standard International Shipping: 10–20 business days
      (varies depending on regional customs processing)

    These timeframes are estimates and may be affected by carrier delays, weather, customs clearance, or seasonal volume.

    3. Shipping Costs

    Shipping rates are calculated at checkout.
    Free worldwide shipping may apply during promotions where stated.

    4. Order Tracking

    Once your order ships, you will receive a tracking number via email.
    Tracking updates may take 24–48 hours to appear, especially for international shipments.

    If your tracking shows “delivered” but you did not receive your package, please contact us at info@sivvra.com.

    5. Customs, Duties & Taxes (International Orders)

    International orders may be subject to:

    • Customs fees

    • Import duties

    • VAT

    • Handling fees

    These charges are determined by your country and are not included in your order total.
    The customer is responsible for any additional fees.

    6. Wrong Address Disclaimer

    Please ensure your shipping address is correct at checkout.
    If you enter an incorrect or incomplete address:

    • We cannot guarantee order adjustments after the order is placed

    • If the package is returned to us, we can reship it; additional shipping fees may apply

    Contact us immediately if you notice an error: info@sivvra.com

    7. Lost, Stolen, or Delayed Packages

    Once an order has shipped, SIVVRA is not responsible for:

    • Lost packages marked as delivered

    • Packages stolen from mailboxes or porches

    • Delays caused by the carrier or customs

    However, we will do everything we can to help you locate your package.
    Email us at info@sivvra.com and our support team will assist you.

    8. Order Not Arrived (After Estimated Timeframe)

    If your package has not arrived:

    1. Check the tracking link

    2. Confirm the shipping address on your order

    3. Check with neighbors or your local post office

    4. Contact us at info@sivvra.com

    We’ll investigate immediately.

    9. Returns Due to Delivery Failure

    If an order is returned to us due to refusal, non-pickup, or delivery failure:

    • We can reship the package (additional shipping fee applies), or

    • Issue a refund for the product cost (shipping charges are non-refundable)

    10. Contact Us

    If you have questions about your shipment, email us anytime:
    📧 info@sivvra.com