Cancellation policy

SIVVRA Purchase Options Cancellation Policy

Last updated: November 2025

This policy explains how customers can manage, change, or cancel purchase options, including subscription plans, recurring delivery schedules, or prepaid bundles. Our goal is to make everything simple, transparent, and customer-friendly.

If you need help at any time, contact us at info@sivvra.com.

1. Subscription / Recurring Delivery Plans

If you have selected a subscription or recurring delivery option:

You may cancel anytime before your next renewal date.

To cancel:

  • Click the “Manage Subscription” link in your order emails, or

  • Contact us at info@sivvra.com

Once your next billing cycle has processed, the order cannot be cancelled as it immediately enters fulfillment.

2. Editing or Skipping an Upcoming Order

You may:

  • Skip a shipment

  • Pause your subscription

  • Change your delivery frequency

  • Update your address or payment method

Changes must be made before your renewal/charge date.

Any updates made after a charge has been processed will apply to future cycles only.

3. Cancelling One-Time Purchase Options

One-time purchases that do not involve a subscription may only be cancelled if:

  • The order has not yet been processed for shipping

  • You contact us immediately after placing the order

Once the order is shipped, we cannot cancel it, but you may be eligible for a return under our Return & Refund Policy.

4. Cancellation of Prepaid Plans or Multi-Order Bundles

For prepaid or multi-order plans (e.g., 2-month, 3-month, or 6-month prepaid):

  • Prepaid plans are non-refundable once the first shipment has been fulfilled

  • You may cancel future renewals if applicable

  • You may pause or adjust future shipments, but unused portions of prepaid cycles cannot be refunded

If you made a mistake during checkout, contact info@sivvra.com as soon as possible and we’ll do our best to help.

5. Orders Already Processed or Shipped

If your order or subscription renewal has already been:

  • processed

  • packed

  • shipped

…it cannot be cancelled.

You may return unopened items under our standard Return & Refund Policy.

6. Failed Payments

If a payment method fails, we may:

  • Retry the charge

  • Contact you for an updated payment method

  • Pause or cancel future shipments

You may update payment details through your subscription portal or by emailing info@sivvra.com.

7. Questions or Support

If you need help cancelling, skipping, pausing, or managing your purchase options, email us anytime:

📧 info@sivvra.com

Our support team will respond as quickly as possible.